Bachelor of Science, Cloud Computing

Acheived 2023

Western Governers University

Associate in Arts

Glendale Community College

Associate in Applied Science in Information Security Technology

Glendale Community College

Amazon Web Services

• Certified Solutions Architect – Associate

Comptia

• Network +
• Cloud +
• Project +
• A +

Associate Engineer

2019 - Present

Insight Enterprises, Remote

Lead and guide key efforts pertaining to onboarding clients’ on-premises server and public cloud environments into the company’s monitoring, access, and patching tools. Ensure seamless onboarding experience by coordinating with cross-functional teams, project managers, and clients to diagnose and resolve escalated technical issues. Support operations team in their daily actions by creating and providing detailed technical documentation comprising information on new client devices, key processes, and tools to ensure proper functioning of the devices.

• Provide planning expertise to support the new onboarding processes in pipeline for new and existing technologies.
• Act as the primary point of contact for cloud engineering teams on handling daily cloud operations and requests.
• Maintain open lines of communication with operations team to monitor, assess, and resolve complex system issues within both cloud and server environments.
• Leverage strong interpersonal and communication skills to effectively communicate with clients ranging from C-level executives to Internal IT teams.
• Successfully persuaded clients aiming to discontinue managed services with the company; anticipated their needs, provided technical guidance, and conducted comprehensive technical discussions with them.

Computer Support Specialist

2016 - 2019

Stotz Equipment, Goodyear, AZ

Acted as the direct point of contact for 600+ internal end-users and catered to hardware, as well as software malfunctioning requests for remote servers and workstations. Minimized downtime and reduced repetitive failures by diagnosing, identifying, and repairing proprietary critical enterprise software and hardware.

• Key responsibilities included administering and maintaining Active Directory Domain Services and enhancing network availability and reliability across each system by installing Cisco Meraki firewall/router and Ubiquiti Unifi access points.
• Facilitated resource optimization and ease of management in addition to reducing downtime and cost by migrating the company from old physical MSSQL database servers to Hyper-V virtual environments.
• Led a key migration project involving transitioning personnel file storage, department file shares, email services, and office applications to G Suite Google Cloud for increased accessibility and reduced infrastructure costs.