Bachelor of Science, Cloud Computing

Achieved 2023

Western Governors University

Associate in Arts

Glendale Community College

Associate in Applied Science in Information Security Technology

Glendale Community College

Certificate of Completion: Networking Administration: Cisco

Glendale Community College

Amazon Web Services

• Certified Solutions Architect – Associate
• Certified Cloud Practitioner

CompTIA

• Network +
• Project +
• A +

Engineer

April 2025 - Present

Associate Engineer

2019 - April 2025

Insight Enterprises, Remote

• Lead technical onboarding for 100+ client environments, integrating on-premises and cloud infrastructure into managed services and coordinating delivery across project management and support teams.
• Diagnose and resolve escalated technical issues across cloud and on-prem environments during onboarding, working directly with cross-functional teams and clients through resolution.
• Support operations team in their daily actions by creating and providing detailed technical documentation comprising information on new client devices, key processes, and tools to ensure the proper functioning of the devices.
• Maintain open lines of communication with the operations team to monitor, assess, and resolve complex system issues within both cloud and on-premises server environments.
• Leverage strong interpersonal and communication skills to effectively communicate with clients ranging from C-level executives to Internal IT teams, including but not limited to public, healthcare, and financial sectors.
• Spearheaded an internal "Innovation" initiative, leading to the development of a cloud-native automation pipeline utilizing Python, Azure Function Apps, and Power Automate to dynamically extract and generate structured knowledge base articles from raw client documentation.
• Developed an AI-driven auditing agent to automate asset visibility by ingesting source-of-truth managed device lists and cross-referencing them against exports from three operational tools to identify coverage gaps.

Computer Support Specialist

2016 - 2019

Stotz Equipment, Goodyear, AZ

• Acted as the direct point of contact for 600+ internal end-users and catered to hardware, as well as software malfunctioning requests for remote servers and workstations.
• Key responsibilities included administering and maintaining Active Directory Domain Services and enhancing network availability and reliability across each system by installing Cisco Meraki firewall/router and Ubiquiti Unifi access points.
• Facilitated resource optimization and ease of management in addition to reducing downtime and cost by migrating the company from old physical MSSQL database servers to Hyper-V virtual environments.
• Led a key migration project involving transitioning personnel file storage, department file shares, email services, and office applications to G Suite Google Cloud for increased accessibility and reduced infrastructure costs.